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Location: Blogs Auto Insurers Of VA Blog |
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| Written by: Auto Insurers of VA |
2/23/2010 5:52 PM |
A customer from Midlothian, Virginia came in to our office on a Saturday after being at the DMV on Johnston Willis Drive all morning. She was upset because she had a cancel pending on her auto insurance and had to make a payment that same day. However, she had just paid an unexpected $85 at DMV to have her license reinstated. DMV told her that she had lapse in coverage, and her license had been suspended. The customer wasn't even aware that her license had been suspended, and after paying the $85 fee at DMV, she could no longer afford to make the entire payment due on her car insurance. I passed the information along to one of our agents, James, who did a rewrite quote for the customer. James was able to save her several hundred dollars by switching companies. The down payment on her new policy was a lot lower than her regular payment would have been so the customer was very happy.... but there's more!
While James was writing her new policy, I was researching why her license had been suspended by searching for lapses in coverage. As far as I could see, she had continuous coverage with us. I told her that I strongly believed that she should not have needed to reinstate her license and gave her the information she needed to speak with DMV again. About an hour after she left our office, she called us back and was very excited and thankful. She said that she had spoken with a new rep at DMV and presented the information that we had given her. The rep then acknowledged that they had made an error and agreed to refund her $85 fee! We had now saved her several hundred dollars on her car insurance AND gotten her money back from DMV! |
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